Cobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai adaptive AI to trigger automated CX workflowsCobbai adaptive AI to trigger automated CX workflows

Shaping
Customer Service,
One
Workflow at a Time

The platform to trigger AI workflows within your current helpdesk.
A safe portal to combine both Generative & Analytical AI.
LLM agnostic. Anonymized data. Transparent AI.
Used daily by
Cobbai adaptive AI to trigger automated CX workflows
Proven ROI

Adopt Cobbai and get immediate results.

Our targeted workflows help customer-facing teams improve key CX metrics daily.
The end result? A better customer journey to increase retention and make you stand out from your peers.
Processing time
-75%

Decrease in response time

Deflection
30%

Auto-closed tickets

Labeling
-90%

Reduction in manual tagging

Satisfaction
+30

# of NPS points gained

Cobbai adaptive AI to trigger automated CX workflows
Proven ROI

Adopt Cobbai and get immediate results.

Our targeted workflows help customer-facing teams improve key CX metrics daily.
The end result? A better customer journey to increase retention and make you stand out from your peers.
Customer Care
-75%

Decrease in response time

Improved turnaround time to keep your customers satisfied and reduce churn.
Customer Care
-90%

Reduction in manual tagging

Less agent interventions. More time to focus on complex support situations.
Marketing
+30

# of NPS points gained

Satisfaction-focused workflows help turn more customers into promoters.
Product
+250%

Increase in product satisfaction

Fuel your product roadmap and build a community of fans.
Cobbai adaptive AI to trigger automated CX workflows
A secured Portal to use AI

Multiple AI. in One Single Platform

Effective responses from generative AI depend on providing Language Models (LLMs) with the correct context.

Our proprietary analytical AI is tailored to fetch accurate knowledge and anonymize your data before transmitting it to any LLM of your choice.

We serve as a reliable and cost-effective intermediary between your company and generative AI.
60%
of drafted answers are directly used by agents
30%
of tickets don't require any human interaction
Cobbai adaptive AI to trigger automated CX workflows with ZendeskCobbai adaptive AI to trigger automated CX workflows with IntercomCobbai adaptive AI to trigger automated CX workflows with GorgiasCobbai adaptive AI to trigger automated CX workflows with SalesforceCobbai adaptive AI to trigger automated CX workflows with Apple App StoreCobbai adaptive AI to trigger automated CX workflows with TypeformCobbai adaptive AI to trigger automated CX workflows with Google PlayCobbai adaptive AI to trigger automated CX workflows with Trustpilot
Integrations

Your helpdesk tools. at the center of our workflows

Connect all your favorite tools to Cobbai to unlock the power of our workflows.
Extended Care

Extend customer service impact. inside your company

Our mission is to improve customer experience.
We want customer services to thrive inside their companies.
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Generative AI

The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.
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Cluster and CX metrics evolution

Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
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Advanced filtering and alerts

Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.

Build & manage a unified Voice of Customers

Cobbai analytical AI helps classifying any incoming customer verbatim into your own categories. Never label data manually anymore.

Feed product roadmap with live care insights

Every single customer feedback is an opportunity for a company to improve. Cobbai's automation allows care services to go one step further by pushing customer feedback inside the product roadmap.
Cobbai adaptive AI to trigger automated CX workflows

Manage you funnel to boost conversion

Customer services can convert hesitating leads into customers or unsatisfied users into promotors. The key is to detect to turn any CSAT, NPS or web comment into an outbound action.
Happy user of Cobbaï named Florian from Smallable

Algorithm efficiency!

Florian Arderighi
Head of Product, Smallable
Cobbai adaptive AI to trigger automated CX workflows
Happy user of Cobbaï named Florian from Smallable

Algorithm efficiency, interface ergonomics, activation of semantic analysis, all these aspects are constantly improving.

Florian Arderighi
Head of Product, Smallable
Cobbai adaptive AI to trigger automated CX workflows

Start taking high-return CX actions.

Implement one of our workflows and reach your CX targets.