Connect your help desk platform such as Akuiteo and bring your customer support experience to the next level.
You can use Akuiteo as an input connector to one of our workflows. Cobbai will automate the analysis of the feedback you receive from your customers via Akuiteo. Our proprietary algorithms will then help you categorize, prioritize and dispatch incoming tickets. Your data from Akuiteo will also automatically feed your cluster map. This will allow you to better identify important topics and new trends among your customer feedback.
With the power of our workflows, you will also be able to link Akuiteo as an output connector. This will open a whole new chapter in your customer experience strategy. You just select high-impact actions you want to automate within Akuiteo and you let Cobbai do the rest. For instance, you can turn a feedback into a new ticket or use generative AI to draft an answer for the agent or even answer your customer directly.
By pairing Akuiteo with Cobbai you will be able to improve your CX metrics like never before.
Combining Akuiteo with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback and execute high-impact CX actions directly in Akuiteo.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions that take much longer to perform in Akuiteo. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, you will be able to process tickets faster, improve your first-time reply or standardize the support quality across your organization.
One more thing: our AI far surpasses the results of other help desk platforms’ native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. traditional AI.
Lastly, our AI is also transverse. Other help desk platforms’ native AI is siloed and restricted to the data you receive in them. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.