Once you plug in your input connector, the feedback data you receive will automatically feed into Cobbai. The clusterization and classification processes will take place, powered by our cutting-edge adaptive AI technology.

To successfully implement this workflow, you will be invited to select a series of actions you want to automate. You will have full control over which action Cobbai should perform, when it should be triggered and in which output connector.

For this specific workflow, here is a sample of actions often picked by our clients:

• Qualify ticket in the right category
• Dispatch ticket to the right team
• Add custom tags to ticket
• Push template to care agent

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After selecting the actions to automate, you will be able to quantify the impact of this workflow on the CX metrics monitored in your project. Since this workflow is fully flexible, you can decide to add or remove an automated action to your list at any time.

You will also be able to measure the success of your strategy by comparing various time periods. For instance, before and after the start of this workflow or after you decide to change the mix of the automated actions.

Later in the life of the workflow, computing your ROI will be a key indicator on your roadmap to CX success.

Cobbai’s experts are available to help you implement this workflow and share the best practices in your industry. We are fully committed to help you reach your CX goals, one workflow at a time.