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Experience the power of workflows.

I am facing a CX challenge.
First element of the I am facing a CX challenge list
I connect my tools stack
Second element of the I am facing a CX challenge list
I select powerful automations
Third element of the I am facing a CX challenge list
I monitor metrics & compute ROI
Browse our library and pick the workflow that best fits your needs. You can also create your own, for always more customization.
Implement. Combine. Scale.
Cobbai adaptive AI to trigger automated CX workflows

No more vague insights

Our mission is to provide customer-facing teams with the most efficient and relevant instruments to rapidly improve the customer journey.
Cobbai adaptive AI to trigger automated CX workflows

Just impactful actions to improve your CX metrics

This is why we invented workflows. Our clients use them as bridges. They gather feedback and let Cobbai implement concrete high-return actions.
Cobbai adaptive AI to trigger automated CX workflows

Pick your workflow, implement it with Cobbai

Browse our library of workflows and find the one that matches your role, your CX challenge or your favorite tools.

Create. Combine. Adapt.

Find inspiration in our ready-to-launch workflows library.
Move fast & clean with Cobbaï..

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1
Use AI to qualify, dispatch & draft personalized answers

Process tickets faster

Use AI to qualify, dispatch & draft personalized answers
Care
Time to close
-80%
10
Trigger back-office tasks for every new incoming ticket

Automate support back-office

Trigger back-office tasks for every new incoming ticket
Care
Time to close
11
Automate feedback labeling to enrich your backlog

Prioritize product roadmap

Automate feedback labeling to enrich your backlog
Product
Turnover
12
Detect emerging & recurring trends to adapt Sales & Product roadmap

Identify market trends

Detect emerging & recurring trends to adapt Sales & Product roadmap
Product
PES
13
Analyze in-app or store reviews to improve your app

Improve mobile app

Analyze in-app or store reviews to improve your app
Product
PES
14
Detect & improve low-performing steps in the customer journey

Improve web user interface

Detect & improve low-performing steps in the customer journey
Product
PES
15
Analyze daily online comments on the competition to differentiate

Beat your competitors

Analyze daily online comments on the competition to differentiate
Product
Turnover
16
Notify R&D teams when product batches are defectuous

Fix product defects

Notify R&D teams when product batches are defectuous
Product
Return rate
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Cobbai adaptive AI to trigger automated CX workflows with ZendeskCobbai adaptive AI to trigger automated CX workflows with IntercomCobbai adaptive AI to trigger automated CX workflows with GorgiasCobbai adaptive AI to trigger automated CX workflows with SalesforceCobbai adaptive AI to trigger automated CX workflows with Apple App StoreCobbai adaptive AI to trigger automated CX workflows with TypeformCobbai adaptive AI to trigger automated CX workflows with Google PlayCobbai adaptive AI to trigger automated CX workflows with Trustpilot
Integrations

Your tools. at the center of our workflows

Connect all your favorite tools to Cobbai to unlock the power of our workflows.
All integrations
Cobbai adaptive AI to trigger automated CX workflows
Proven ROI

Adopt Cobbai and get immediate results.

Our targeted workflows help customer-facing teams improve key CX metrics daily.
The end result? A better customer journey to increase retention and make you stand out from your peers.
Customer Care
-75%

Decrease in response time

Improved turnaround time to keep your customers satisfied and reduce churn.
Customer Care
-90%

Reduction in manual tagging

Less agent interventions. More time to focus on complex support situations.
Marketing
+30

# of NPS points gained

Satisfaction-focused workflows help turn more customers into promoters.
Product
+250%

Increase in product satisfaction

Fuel your product roadmap and build a community of fans.

Start taking high-return CX actions.

Implement one of our workflows and reach your CX targets.
Get started
Unlock care reactivity & quality
Boost your product
Increase customer satisfaction
Grow your turnover
Akuiteo
Seif
Freshdesk
Crisp
Hubspot
Hotjar
Harvestr
Jira
Productboard
Slack
Trustpilot
Screeb
Gorgias
Zapier
API
Typeform
Excel
Google Play
Apple App Store
Zendesk
Salesforce
Intercom
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