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Our mission is to improve customer experience. For our own clients too. We listen to their voice and develop new innovative features in tune with CX latest trends.
Generative AI
The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.
Cluster and CX metrics evolution
Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
Advanced filtering and alerts
Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.
Generative AI for support teams
The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.
Cluster and CX metrics evolution
Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
Advanced filtering and alerts
Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.
Our targeted workflows help customer-facing teams improve key CX metrics daily. The end result? A better customer journey to increase retention and make you stand out from your peers.
Customer Care
-75%
Decrease in response time
Improved turnaround time to keep your customers satisfied and reduce churn.
Customer Care
-90%
Reduction in manual tagging
Less agent interventions. More time to focus on complex support situations.
Marketing
+30
# of NPS points gained
Satisfaction-focused workflows help turn more customers into promoters.
Product
+250%
Increase in product satisfaction
Fuel your product roadmap and build a community of fans.
Algorithm efficiency!
Florian Arderighi
Head of Product, Smallable
Algorithm efficiency, interface ergonomics, activation of semantic analysis, all these aspects are constantly improving.
Florian Arderighi
Head of Product, Smallable
One more thing...
Adaptive AI.
We go one step further and power our CX workflows with adaptive AI. It is bespoke to your business and continuously learns from changing trends. Say goodbye to the outdated static AI and embrace a flexible AI that understands your needs.
85%
Clustering precision score
-95%
Time spent to categorize data
Start taking high-return CX actions.
Implement one of our workflows and reach your CX targets.