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Cobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai easy to use feedback analytics AI for customer-facing teamsCobbai adaptive AI to trigger automated CX workflowsCobbai adaptive AI to trigger automated CX workflows

Adaptive AI
to trigger real-time
CX Workflows.

Easy to use feedback analytics AI for customer-facing teams.
Automatically qualify, dispatch and generate high-ROI actions.
Less churn. Better services.
Get started
Used daily by
Native CX workflows

Facing a CX challenge? Pick a workflow.
Implement it with Cobbai.

No more vague insights. Take concrete actions. Rapidly improve your customer experience.
Use AI to qualify, dispatch & draft personalized answers

Process tickets faster

Use AI to qualify, dispatch & draft personalized answers
Care
Time to close
-80%
Trigger back-office tasks for every new incoming ticket

Automate support back-office

Trigger back-office tasks for every new incoming ticket
Care
Time to close
Automate feedback labeling to enrich your backlog

Prioritize product roadmap

Automate feedback labeling to enrich your backlog
Product
Turnover
All workflows

Meet Cobbai.

A new-generation CX platform powered by cutting-edge AI

Connect your customer feedback data and let Cobbai do the rest
From building your own voice of the customer brain to automating concrete, immediate actions via the power of our workflows
Not just another feedback analysis tool. A suite of systematic methods for a guided journey to improved customer experience
Your typical journey with Cobbai
Connect your CX stack tools to Cobbai
Use unsupervised clustering to gather feedback together
Set up your own CX workflows with Cobbai
Newest features

A constantly evolving. platform

Our mission is to improve customer experience. For our own clients too.
We listen to their voice and develop new innovative features in tune with CX latest trends.
Mockup

Generative AI

The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.
Mockup

Cluster and CX metrics evolution

Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
Mockup

Advanced filtering and alerts

Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.

Generative AI for support teams

The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.

Cluster and CX metrics evolution

Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
Cobbai adaptive AI to trigger automated CX workflows

Advanced filtering and alerts

Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.
Learn more
Schedule a demo
Cobbai adaptive AI to trigger automated CX workflows with ZendeskCobbai adaptive AI to trigger automated CX workflows with IntercomCobbai adaptive AI to trigger automated CX workflows with GorgiasCobbai adaptive AI to trigger automated CX workflows with SalesforceCobbai adaptive AI to trigger automated CX workflows with Apple App StoreCobbai adaptive AI to trigger automated CX workflows with TypeformCobbai adaptive AI to trigger automated CX workflows with Google PlayCobbai adaptive AI to trigger automated CX workflows with Trustpilot
Integrations

Your tools. at the center of our workflows

Connect all your favorite tools to Cobbai to unlock the power of our workflows.
All integrations
Cobbai adaptive AI to trigger automated CX workflows
Proven ROI

Adopt Cobbai and get immediate results.

Our targeted workflows help customer-facing teams improve key CX metrics daily.
The end result? A better customer journey to increase retention and make you stand out from your peers.
Customer Care
-75%

Decrease in response time

Improved turnaround time to keep your customers satisfied and reduce churn.
Customer Care
-90%

Reduction in manual tagging

Less agent interventions. More time to focus on complex support situations.
Marketing
+30

# of NPS points gained

Satisfaction-focused workflows help turn more customers into promoters.
Product
+250%

Increase in product satisfaction

Fuel your product roadmap and build a community of fans.
Happy user of Cobbaï named Florian from Smallable

Algorithm efficiency!

Florian Arderighi
Head of Product, Smallable
Cobbai adaptive AI to trigger automated CX workflows
Happy user of Cobbaï named Florian from Smallable

Algorithm efficiency, interface ergonomics, activation of semantic analysis, all these aspects are constantly improving.

Florian Arderighi
Head of Product, Smallable
Cobbai adaptive AI to trigger automated CX workflows
Cobbai adaptive AI to trigger automated CX workflows
One more thing...

Adaptive AI.

We go one step further and power our CX workflows with adaptive AI.
It is bespoke to your business and continuously learns from changing trends.
Say goodbye to the outdated static AI and embrace a flexible AI that understands your needs.
85%
Clustering precision score
-95%
Time spent to categorize data

Start taking high-return CX actions.

Implement one of our workflows and reach your CX targets.
Get started