Connect to Cobbai’s API and bring your customer experience to the next level.
You can use our API both as an input or output connector to one of our workflows. Cobbai will automate the feedback analysis by categorizing and classifying the data you share through our API. The feedback data will also automatically feed your cluster map. It will allow you to better identify important topics and new trends among your internal and customer feedback.
When using our API as an output connector, Cobbai will be able to create bespoke CX actions that are relevant to your organization. It gives businesses the highest level of customization when managing customer feedback.
By using Cobbai’s API you will be able to improve your CX metrics like never before.
Using Cobbai’s API will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback sent through our API and execute high-impact CX actions in other applications.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, connecting to our API you will be able to automate your feedback analysis, use generative AI to answer tickets or prioritize your product roadmap.
One more thing: our AI far surpasses the results of other feedback platforms’ native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. traditional AI.
Lastly, our AI is also transverse. Other feedback platforms’ native AI is siloed and restricted to the data you receive in them. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.