Connect your spreadsheet editor such as Excel and bring your customer experience to the next level.
You can use Excel as an input connector to our workflows especially designed to automate feedback analysis. Cobbai is able to categorize and classify many types of feedback provided through raw data in an Excel file. The feedback data will also automatically feed your cluster map. It will allow you to better identify important topics and new trends among your customer feedback.
By pairing Excel with Cobbai you will be able to improve your CX metrics like never before.
Combining Excel with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback and execute high-impact CX actions in other applications.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, you will be able to automate your feedback analysis, use generative AI to answer tickets or prioritize your product roadmap.
One more thing: our AI far surpasses the results of other feedback platforms’ native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. traditional AI.
Lastly, our AI is also transverse. Other feedback platforms’ native AI is siloed and restricted to the data you receive in them. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.